Returns Policy – BoxGola Ltd

Returns & Refunds Policy

Products & accessories: If you’re not completely satisfied with your purchase, we’re happy to accept a return or exchange within 14 days of delivery, provided our returns policy is met.

Please note: Items marked as FINAL sale cannot be returned or exchanged.
To qualify for a return, items must be unused and in their original packaging.
Keep your proof of purchase handy.
Contact our customer service within 14 days of delivery to request a return code.
Ensure all returns include the return code clearly written on the label to avoid delays in processing your refund.
Ship your return to Boxgola within 10 days of receiving the return code.
While return shipping costs are the customer’s responsibility, our customer service team can help you find the best rates from our trusted carriers.
Once we receive your returned item(s) and verify they’re in as-new condition, we’ll promptly process your refund

Return Policy:

Products must be returned within 14 days of receipt and in their original packaging.

Return Process:

Reach out to our customer service team to request a return code.

Refunds:

Once we receive your returned item(s) and confirm they’re in as-new condition, we’ll promptly issue your refund.

Exchanges:

If your kit arrives imperfect or damaged, we offer exchanges. Simply contact our customer service team, and we’ll assist with arranging your exchange.