Terms & Conditions

Terms & Conditions

1. Introduction

  • Company Information: Boxgola Ltd, Company No. 14386852, registered at New Farm Mill Lane, Old Marston, Oxford, OX3 0QG, UK.
  • Acceptance of Terms: By using our website and services, you agree to comply with and be bound by these Terms and Conditions.


2. Definitions

  • “Customer”: The individual or entity purchasing products or services from Boxgola Ltd.
  • “Products”: The DIY pergola kits and related accessories offered by Boxgola Ltd.
  • “Services”: The support and any additional services provided by Boxgola Ltd.


3. Ordering Process

  • How to Order: Orders can be placed through our website.
  • Order Confirmation: Confirmation of orders will be sent via email upon receipt of payment.
  • Payment Terms: Full payment is required at the time of order. Accepted payment methods include credit/debit cards and PayPal.
  • Order Cancellation: Orders can only be cancelled prior to shipping.


4. Pricing and Payment

  • Price Information: Prices are inclusive of VAT but exclusive of shipping costs, which are calculated at checkout.
  • Currency: All prices are listed in GBP (£).
  • Payment Methods: We accept major credit and debit cards, and PayPal.
  • Invoicing: Invoices are provided electronically via email upon completion of purchase.


5. Shipping and Delivery

  • Delivery Methods: We use trusted carriers such as Royal Mail and DHL.
  • Delivery Timeframes: Standard delivery within the UK typically takes 3-5 business days. International shipping times vary by destination.
  • Shipping Costs: Shipping is free on orders over £100. Orders under £100 will have shipping costs calculated at checkout.
  • International Shipping: We ship to select countries. Please contact customer service for more details.
  • Delivery Issues: Any delivery issues must be reported within 48 hours of receipt.


6. Returns and Refunds

  • Return Policy: Products must be returned within 30 days of receipt in their original packaging.
  • Return Process: Contact our customer service to initiate a return.
  • Refunds: Refunds are processed within 14 days of receiving the returned product.
  • Exchanges: Exchanges are available for defective or damaged items.


7. Product Information

  • Product Descriptions: We strive to provide accurate descriptions, including dimensions and materials.
  • Product Availability: If a product is out of stock, customers will be notified and given the option to backorder or receive a refund.
  • Custom Orders: Custom pergola designs are available upon request, subject to additional terms.


8. Warranty and Liability

  • Warranty: All products come with a 1-year warranty covering manufacturing defects.
  • Liability: Boxgola Ltd is not liable for any indirect or consequential damages arising from the use of our products.


9. Intellectual Property

  • Copyright: All content on our website is the property of Boxgola Ltd and protected by copyright laws.
  • Trademarks: All trademarks, logos, and service marks displayed on the website are registered and unregistered trademarks of Boxgola Ltd.


10. Privacy Policy

  • Data Collection: We collect personal data to process orders and improve our services.
  • Data Protection: We employ stringent security measures to protect customer data.
  • Customer Rights: Customers have the right to access, amend, and delete their personal data.


11. User Conduct

  • Acceptable Use: Users must not misuse our website for fraudulent or illegal activities.
  • Prohibited Activities: Includes, but is not limited to, hacking, spreading malware, and spamming.


12. Governing Law and Dispute Resolution

  • Applicable Law: These terms are governed by the laws of England and Wales.
  • Dispute Resolution: Any disputes will be resolved through arbitration in accordance with UK law.


13. Changes to Terms and Conditions

  • Amendments: We reserve the right to amend these terms at any time. Customers will be notified of significant changes via email.
  • Notification: Changes will be posted on our website and take effect immediately upon posting.


14. Contact Information

  • Customer Service: For inquiries, contact us at info@boxgola.com or call us at +44 07789 884693.


15. Miscellaneous

  • Severability: If any part of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
  • Entire Agreement: These terms constitute the entire agreement between Boxgola Ltd and the customer.