Terms & Conditions

1. Introduction

Company Information: Boxgola Ltd, Company No. 14386852, registered at New Farm Mill Lane, Old Marston, Oxford, OX3 0QG, UK.
Acceptance of Terms: By using our website and services, you agree to comply with and be bound by these Terms and Conditions.

“Customer”: The individual or entity purchasing products or services from Boxgola Ltd.
“Products”: The DIY pergola kits and related accessories offered by Boxgola Ltd.
“Services”: The support and any additional services provided by Boxgola Ltd.

How to Order: Orders can be placed through our website.
Order Confirmation: Confirmation of orders will be sent via email upon receipt of payment.
Payment Terms: Full payment is required at the time of order. Accepted payment methods include credit/debit cards and PayPal.
Order Cancellation: Orders can only be cancelled prior to shipping.

Price Information: Prices are inclusive of VAT but exclusive of shipping costs, which are calculated at checkout.
Currency: All prices are listed in GBP (£).
Payment Methods: We accept major credit and debit cards, and PayPal.
Invoicing: Invoices are provided electronically via email upon completion of purchase.

Delivery Methods: We use trusted carriers such as Royal Mail and DHL.
Delivery Timeframes: Standard delivery within the UK typically takes 3-5 business days. International shipping times vary by destination.
Shipping Costs: Shipping is free on orders over £100. Orders under £100 will have shipping costs calculated at checkout.
International Shipping: We ship to select countries. Please contact customer service for more details.
Delivery Issues: Any delivery issues must be reported within 48 hours of receipt.

Return Policy: Products must be returned within 30 days of receipt in their original packaging.
Return Process: Contact our customer service to initiate a return.
Refunds: Refunds are processed within 14 days of receiving the returned product.
Exchanges: Exchanges are available for defective or damaged items.

Product Descriptions: We strive to provide accurate descriptions, including dimensions and materials.
Product Availability: If a product is out of stock, customers will be notified and given the option to backorder or receive a refund.
Custom Orders: Custom pergola designs are available upon request, subject to additional terms.

Warranty: All products come with a 1-year warranty covering manufacturing defects.
Liability: Boxgola Ltd is not liable for any indirect or consequential damages arising from the use of our products.

Copyright: All content on our website is the property of Boxgola Ltd and protected by copyright laws.
Trademarks: All trademarks, logos, and service marks displayed on the website are registered and unregistered trademarks of Boxgola Ltd.

Data Collection: We collect personal data to process orders and improve our services.
Data Protection: We employ stringent security measures to protect customer data.
Customer Rights: Customers have the right to access, amend, and delete their personal data.

Acceptable Use: Users must not misuse our website for fraudulent or illegal activities.
Prohibited Activities: Includes, but is not limited to, hacking, spreading malware, and spamming.

Applicable Law: These terms are governed by the laws of England and Wales.
Dispute Resolution: Any disputes will be resolved through arbitration in accordance with UK law.

Amendments: We reserve the right to amend these terms at any time. Customers will be notified of significant changes via email.
Notification: Changes will be posted on our website and take effect immediately upon posting.

Customer Service: For inquiries, contact us at info@boxgola.com or call us at +44 07789 884693.

Severability: If any part of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Entire Agreement: These terms constitute the entire agreement between Boxgola Ltd and the customer.